Delivery:
Our aim is to provide you with a great service and deliver your goods as soon as possible.
Your parcel will be delivered via Fastway Couriers to most places within South Africa at a flat rate of R99.
*FREE SHIPPING ON ORDERS OVER R1400* excludes outlying zones. If you live in an extremely remote area, unfortunately you will be liable to pay a remote area delivery fee of R360. You can check if your area falls into this zone by simply typing in your address at check out and the delivery fee will automatically update before your purchase is complete.
Delivery takes place within 2-3 business working days.
*Rural and outlying areas can take up to 5-7 days.
Please note we do not dispatch or deliver orders over weekends or on public holidays & orders placed over weekends will only be dispatched on Monday.
As soon as your order has been dispatched, we will advise you via email of your tracking number so you can track your delivery by clicking on the ‘track order’ link at the bottom of our page.
If you experience any major delay on the delivery of your parcel please email info@imageinsured.co.za and we will follow up with the courier on your behalf.
Returns:
If you are unsatisfied with your garment for whatever reason, please make sure you log your return by emailing info@imageinsured.co.za within 7 days of receiving your item and our courier will collect from the same delivery address.
If the garment is returned in the same condition as it was received with the swing tag attached we will gladly refund or exchange your garment, but please note you will be liable for the courier collection fee and the re-delivery fee. This cost will be deducted from your credit due. Our size guides on each garment are very accurate so please consider carefully before purchasing.
SALES ITEMS:
We do not offer returns or refunds on any sale items.
In the rare event of an incorrect delivery or defective product, please email info@imageinsured.co.za and we will make arrangements for the garment to be collected and the correct garment to be delivered.
